Refund policy
# SHEKOVA Refund & Return Policy
**Effective Date:** July 2026
At SheKova, we stand behind every product we deliver. Your satisfaction matters — but so does fairness. Please read our policy carefully before making a purchase.
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## 7-days Return Window
We accept returns within **7 days** of the date your order was delivered. After 7 days, we are unable to process a return or refund.
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## Eligibility Requirements
To qualify for a return, your item must meet **all** of the following conditions:
- Item is **unworn and unwashed**
- Item is in its **original condition** with no damage, stains, or alterations
- Item is returned in its **original packaging**
- Proof of purchase (order confirmation or receipt) is included
Items that do not meet these conditions will **not** be accepted and will be returned to the customer at their own cost.
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## Non-Returnable Items
The following items are **not eligible** for return or refund:
- Items marked as **Final Sale** or **Clearance**
- **Any products** that have been opened and used (for hygiene and safety reasons)
- Items damaged due to **customer misuse or negligence**
- Items returned **after the 7-day window**
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## How to Initiate a Return
1. Email us at **ukova.store@gmail.com** within 7 days of delivery
2. Include your **order number** and **reason for return**
3. Attach **clear photos** of the item and any defects if applicable
4. Wait for our team to respond within **2–3 business days** with return instructions
⚠️ Do not send items back without receiving return approval first. Unapproved returns will not be processed.
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## Return Shipping
- The **customer is responsible** for return shipping costs
- We recommend using a **trackable shipping method** as SheKova is not liable for lost return parcels
- Original shipping fees are **non-refundable**
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## Refund Processing
Once your return is received and inspected:
- You will receive an email confirming approval or rejection of your return
- If approved, your refund will be processed within **5–7 business days**
- Refunds are issued to your **original payment method**
- Processing times may vary depending on your bank or payment provider
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## Damaged or Incorrect Items
If you received a **damaged, defective, or incorrect item**, we will cover all costs. Please contact us within **48 hours** of delivery at **support@ukova.co.za** with:
- Your order number
- Photos of the damaged or incorrect item
We will arrange a replacement or full refund at no cost to you.
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## Exchanges
We currently **do not offer direct exchanges**. If you need a different size or colour, please return your item for a refund and place a new order.
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## Contact Us
For any return or refund queries:
📧 **ukova.store@gmail.com**
📍 South Africa
⏰ Response time: 2–3 business days
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*SheKova reserves the right to update this policy at any time. Changes will be reflected on this page with an updated effective date.*
**SheKova™ — Your Cover**